Shipping Policy

Learn more about how shipping and shipping charges work:

Orders placed before 12:00 PM from Monday to Saturday will be delivered in three to four business days, and orders placed after 12:00 PM will be delivered in five to six business days.

We kindly request the customer to fill out the complete the form and provide full address with pin-code number and telephone number while paying for the purchased product/s for easy identification and prompt delivery of the product/s to the customer. IZZA KART will not deliver any consignment with post-box address. Hence, physical address is mandatory to ship the product/s to the customer.

Buyer/s agree, that once the Form is filled and submitted by them while making the payment, the form details will not be changes or altered or amended by IZZA KART and this form will be considered final and the delivery will be initiated to the address mentioned in the form without any prior notice of shipping to the Buyer/s. Please refer our Terms & Conditions and Privacy Policy. If the product/s are returned to us due to incomplete address, wrong address, Buyer/s do not reside in the address and whatsoever reason. Buyer/s can choose any one of the below option.

  1. Buyer needs to send an Email to info@izzakart.com along with the copy of the invoice within one working day of the third delivery attempt and we’ll reschedule another delivery date to the same mailing address with additional cost, if applicable.
  1. As an alternate option, we can also issue a coupon code of equivalent value of the product/s purchased by the customer. So that it can be redeemed for future purchases.
  1. Any missing information will only delay the delivery of the product and IZZA KART should not be held responsible for such delays. Please also refer our Terms & Conditions and Privacy Policy.

 

Shipping Address Change

Upon submitting the form with all details (Shipping, Name, etc..) and later Buyer/s realize that the product/s are to be delivered to different address other than the address mentioned on the form while making the payment, then to validate the authenticity of the purchase and its rightful owner, we kindly request the customer has to refill the manual form sent by IZZA KART along with the clear and readable copy of the document listed below:

 

Documents

List of documents accepted

Proof of Identity (any one)

1) Photo PAN card
2) Valid Voter ID
3) Valid Indian Passport
4) Indian Driving License

Proof of Age (any one)

1) Photo PAN card
2) Valid Indian Passport
3) Indian Driving License

Residential Proof (any one)

1) Valid Voter ID
2) Valid Indian Passport
3) Indian Driving License

** Address Proof is valid only if the address on the government document is same as per the communication address. **


  • All documents should be self attested by the Buyer/s scanned and sent to info@izzakart.com along with the copy of the invoice.
  •  If the Buyer and the cardholder are different people. Then both the buyer/s and the cardholder have to send scanned copies of all the documents mentioned above and self attest all their documents. Cardholder has to also sign the Card Authorization letter sent by IZZA KART along with the photo copy of front side copy of the card used for the purchase at the bottom of the Card Authorization letter. We do not require the print of the back of the card as it contains CVV number and the expiration date of the card can be removed by using permanent black marker to hide this information on the scanned copy of the front side of the card. Please find the sample scanned copy of the card below:

          

Please Note: Similar document will not be accepted for Proof of Identity and Residential Proof.

 

 Delivery Schedule

  1. Once our delivery partner receives your order, they will ship it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.
  1. If you’re still unavailable after the third attempt, your order will be returned to us. Send an Email to info@izzakart.com within one working day of the third attempt and we’ll reschedule another delivery date with additional shipping cost, if applicable.


Delivery Charges

Your delivery charges will be displayed during the checkout process.

Here are our Standard Shipping charges:

 Order Value

  Shipping Charge

Up to INR. 1,999

  Rs150

Above INR. 1,999

  FREE


Please Note: Business working days excludes: weekends, government declared holidays, unpleasant situation due to what so every cause, which is not in IZZA KART or Logistic Partner control) could delay the delivery. We sincerely apologize for such delays and appreciate your patience. If the delivery is not possible to your location for what so every reason, then the Return policy will apply.

 

Be Extra cautious when Accepting Parcel from Courier

Be Extra cautious, when Accepting Parcel from Courier. If the outer packing is damaged or tampered with, please take clear pictures along with the label of the tampered parcel and mentioned the  return reason, date and time clearly on the proof of delivery while returning/rejecting parcel to the courier personal. Immediately, email us the invoice details along with the clear pictures of the damaged parcel to us, so that we can pursue the matter with our logistic associates. Any tampered parcel accepted by the customer is on their sole discretion and Izza Kart will not be liable in any way, form, shape, directly or indirectly for the losses incurred by the customer as Izza Kart will be unable to file a claim or assist customer/s in such cases. As such damaged/tampered parcel accepted by customers on their sole discretion are considered to be delivered undamaged by our logistic associates or courier companies.

 

Money Back Guarantee

Most IZZA KART sales go smoothly, but if there's a problem with a purchase, the IZZA KART Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.  Please refer Return Policy for further details.


Return Policy:

Your complete shopping satisfaction is our No.1 Priority. We are committed to making your shopping experience with us as delightful as possible. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. However, due to uncertain circumstances and for the benefit of our mutual understanding purpose, we have listed our polity below:

 

  1. If an item you ordered from Izzakart.com does not meet your expectations do write to us and we will happily try to assist you.
  2. We are dedicated at Izzakart.com to offer you with brand new and 100% genuine best quality products and services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
  3. Stringent Quality Checks are done at Izza Kart to ensure quality products are sent to the customer before package and courier.
  4. We take stringent measures and perform product quality checks to ensure that the items sent to you are in perfect condition. Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons listed below. The time frame starts from date the product was delivered as per the confirmation received from our courier partners. The refund amount will be equal to the Paid amount for an item. However, there is a remote possibility that:
  • The item may be damaged during transit.
  • Or that a wrong item is delivered to you by mistake.

 

Item Received in Damaged Condition or Wrong Item

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials, bills and as well as the item itself. When you reach us, we'll give you instructions on how to proceed.

 

1.  We will express ship a replacement item at the earliest with no extra shipping cost to you.

2.  If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.

3.  If you do not want any alternate item then we will refund you in full the purchase amount of the product. Upon receiving the return delivery comments along with the damaged product from our logistic partner. We kindly request you to immediately send us clear pictures of tampered package, invoice/s with necessary comments to our email: info@izzakart.com.

4.  Or any other amicable resolution as mutually agreed with you.



Here Are Some Important & Helpful Guidelines on Returns.


a.   Always email us first if you have a problem on info@Izzakart.com;


b.  Be Extra cautious, when Accepting Parcel from Courier. If the outer packing is damaged or tampered with, please take clear pictures along with the label of the tampered parcel and mentioned the  return reason, date and time clearly on the delivery return comments while returning/rejecting parcel to the courier personal. Immediately, email us the invoice details along with the clear pictures of the damaged parcel to us, so that we can pursue the matter with our logistic associates. Any tampered parcel accepted by the customer is on their sole discretion and Izza Kart will not be liable in any way, form, shape, directly or indirectly for the losses incurred by the customer due to inability to file a claim or assist customer/s in such cases. As such damaged/tampered parcel accepted by customer’s on their sole discretion are considered to be delivered undamaged by our logistic associates or courier companies;


c.   Always be sure to report your problem within 24 hours of receiving the item in question;


d.  Never send back any item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items;


e.   Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem (possibly with pictures), as all returned items are examined for defects / variations;


f.    Always return your items using registered courier as advised in our return authorization mail;


g.   Any shipping costs of returning the product for reasons mentioned in return policy and what customer paid for shipping charges while receiving the product from Us are the responsibility of the customer;


h.  Please return within 7 working days from the date of delivered date, and with original packing & in original condition (we will not accept worn, washed, used or altered, damaged items or different product from what was sent). Please ensure to include a copy of the invoice you received and all packing material, tags and send the product back to us with secure packing to Us at below mentioned address;

 

Return Address:

IZZA KART

31/10,  GROUND FLOOR

TANK BUND ROAD,

BISMILLAH NAGAR,

BANGALORE - 560029

KARNATAKA, INDIA

 


i.    As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we will not be able to help you and kindly request you to contact the courier company for transit loss claims in accordance to the courier terms and conditions. We sincerely request you to send the product thru reliable courier or suggested courier service in our return authorization mail and forward the details to us and keep the airway bill, courier receipt or postal receipt till it gets delivered to us;


j.    Please mention the items return reason on the parcel;


k.   We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.


l.    Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore. If Izza Kart is unable to deliver such Products due to implications of different state laws, Izza Kart will return or will give credit for the amount (if any) received in advance by Izza Kart from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.




For any complain / dissatisfaction with sizing and styling (all stitched items)

 

We believe our customers understand their best fit size and while ordered the product from us. Sometimes when they purchase a product from the local store it could be possible that alterations are needed before the desired fit, pattern & look can be created.

 

Better fitting suggestion

If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our much safer measurement options, which will minimize any chances of error:-

 

a.     Buy un-stitched items from us and get them tailored by your personal stylist or boutique.

b.     Try to choose from standard sizes as given in our size chart and product discretion.


Refunds

All Refunds to be posted to customer's respective account or credit card takes about 7 to 10 business days to be processed from the date the return product has been received and quality check completed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card or Bank account statement. The credits are processed back to the account or credit card from where the payments were received.

 

Refund on Non-delivered products:

Even when You go out for shopping you may incur expenses for commuting and for what so every reason you return the product or do not buy the product, you will still incur the commuting cost and it will not be reimbursed or refunded by any Store. However, you are not charges by us for looking through our online store (izzakart.com) at Your convenient time and place. We kindly request you to understand that there is a cost associated in shipping the product/s safely to Your door step. We hope you understand and thank you for your valuable and continued support.

Hence, If the reason of refund is raised for the purpose of Non-Delivery of product to your location for what so every reason , we will refund you in full the purchase amount of the product after deducting or retaining the shipping and handling cost of Rs.150.00/- (RS One Hundred and Fifty Only/-).


Be Extra cautious when Accepting Parcel from Courier

Be Extra cautious, when Accepting Parcel from Courier. If the outer packing is damaged or tampered with, please take clear pictures along with the label of the tampered parcel and mentioned the  return reason, date and time clearly on the proof of delivery while returning/rejecting parcel to the courier personal. Immediately, email us the invoice details along with the clear pictures of the damaged parcel to us, so that we can pursue the matter with our logistic associates. Any tampered parcel accepted by the customer is on their sole discretion and Izza Kart will not be liable in any way, form, shape, directly or indirectly for the losses incurred by the customer due to inability to file a claim or assist customer/s in such cases. As such damaged/tampered parcel accepted by customers on their sole discretion are considered to be delivered undamaged by our logistic associates or courier companies;

 

Color & Description Disclaimer

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.

While every endeavor has been made to accurately reproduce actual product images. However, the product may differ in color in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

Izza Kart believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

We wish to clarify and ascertain that every customer who orders any outfit from Izzakart.com is aware of this genuine problem.

While ordering on internet, we suggest that customers should be extra careful of following:

 

1.     Red, maroon, pink and orange colors have a higher tendency to reflect a different shade and/or color than the original color. There could be other colors known or unknown which may also have similar tendency to reflect a different shade and/or color than the original color. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.

2.     Many a time’s green and blue shades also overlap. Similarly in case off-white, white and cream color.

3.     Sea Green colour sometimes looks Aqua blue and the other way around.

4.     Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5.     Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

6.     Extra care should be taken while washing and drying the cloths, as hot iron and sundry may fade away color of the cloths.


Beads, fabric stones and Sequences missing or Coming off

We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether.

Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many times, it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Our customers understand that no one can guarantee the Beads, fabric stones and Sequences to remain on the fabric and have made the purchase upon keeping this factor in mind. On such claims, no refund or replacement will be encouraged by Izzakart.com.

 

***Please note: We (Izzakart.com) reserve the right, at Our sole discretion, to change, modify, add or remove portions of the Return Policy, at any time without any prior written notice to You. It is Your responsibility to review the Return Policy periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with the Return Policy.

SHIPPING POLICY:

Learn more about how shipping and shipping charges work:

Orders placed before 12:00 PM from Monday to Friday will be delivered in three to four business days, and orders placed after 12:00 PM will be delivered in five to six business days.We kindly request the customer to fill the complete form and provide full address with pin-code number and telephone number while paying for the purchased product/s for easy identification and prompt delivery of the product/s to the customer. IZZA KART will not deliver any consignment with post-box address. Hence, physical address is mandatory to ship the product/s to the customer. Buyer/s agree, that once the Form is filled and submitted by them while making the payment, the form details will not be changed or altered or amended by IZZA KART and this form will be considered final and the delivery will be initiated to the address mentioned in the form without any prior notice of shipping to the Buyer/s. For further details please refer our Shipping Policy, Terms and Conditions and Privacy Policy.

Delivery Schedule:

1. Once our delivery partner receives your order, they will ship it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

2. If you’re still unavailable after the third attempt, your order will be returned to us. Send an Email to info@izzakart.com within one working day of the third attempt and we’ll reschedule another delivery date with additional shipping cost, if applicable.

3. Any missing information will only delay the delivery of the product and IZZA KART should not be held responsible for such delays.

Delivery Charges

Your delivery charges will be displayed during the checkout process. Our Standard Shipping charges are: There are no shipping charges for order value above INR. 1,999. However, for order value upto INR.1,999, we will apply shipping charge of INR.150.

Be Extra cautious when Accepting Parcel from Courier

Be Extra cautious, when Accepting Parcel from Courier. If the outer packing is damaged or tampered with, please take clear pictures along with the label of the tampered parcel and mentioned the return reason, date and time clearly on the proof of delivery while returning/rejecting parcel to the courier personal. Immediately, email us the invoice details along with the clear pictures of the damaged parcel to us, so that we can pursue the matter with our logistic associates. Any tampered parcel accepted by the customer is on their sole discretion and Izza Kart will not be liable in any way, form, shape, directly or indirectly for the losses incurred by the customer as Izza Kart will be unable to file a claim or assist customer/s in such cases. As such damaged/tampered parcel accepted by customers on their sole discretion are considered to be delivered undamaged by our logistic associates or courier companies.

Money Back Guarantee

Most IZZA KART sales go smoothly, but if there's a problem with a purchase, the IZZA KART Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. Please refer Return Policy for further details.

Return Policy:

Your complete shopping satisfaction is our No.1 Priority. We are committed to making your shopping experience with us as delightful as possible. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. However, due to uncertain circumstances and for the benefit of our mutual understanding purpose, we have listed our polity below:

1. If an item you ordered from Izzakart.com does not meet your expectations do write to us and we will happily try to assist you.

2.We are dedicated at Izzakart.com to offer you with brand new and 100% genuine best quality products and services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

3.Stringent Quality Checks are done at Izza Kart to ensure quality products are sent to the customer before package and courier.

4. We take stringent measures and perform product quality checks to ensure that the items sent to you are in perfect condition. Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons listed below. The time frame starts from date the product was delivered as per the confirmation received from our courier partners. The refund amount will be equal to the Paid amount for an item. However, there is a remote possibility that:

a.The item may be damaged during transit.

b.Or that a wrong item is delivered to you by mistake.

Item Received in Damaged Condition or Wrong Item

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials, bills and as well as the item itself. When you reach us, we'll give you instructions on how to proceed.

1. We will express ship a replacement item at the earliest with no extra shipping cost to you.

2. If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.

3. If you do not want any alternate item then we will refund you in full the purchase amount of the product. Upon receiving the return delivery comments along with the damaged product from our logistic partner. We kindly request you to immediately send us clear pictures of tampered package, invoice/s with necessary comments to our email: info@izzakart.com.

4. Or any other amicable resolution as mutually agreed with you.

Here Are Some Important & Helpful Guidelines on Returns.

a. Always email us first if you have a problem on info@Izzakart.com;

b. Be Extra cautious, when Accepting Parcel from Courier. If the outer packing is damaged or tampered with, please take clear pictures along with the label of the tampered parcel and mentioned the return reason, date and time clearly on the delivery return comments while returning/rejecting parcel to the courier personal. Immediately, email us the invoice details along with the clear pictures of the damaged parcel to us, so that we can pursue the matter with our logistic associates. Any tampered parcel accepted by the customer is on their sole discretion and Izza Kart will not be liable in any way, form, shape, directly or indirectly for the losses incurred by the customer due to inability to file a claim or assist customer/s in such cases. As such damaged/tampered parcel accepted by customer’s on their sole discretion are considered to be delivered undamaged by our logistic associates or courier companies;

c. Always be sure to report your problem within 24 hours of receiving the item in question;

d. Never send back any item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items;

e. Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem (possibly with pictures), as all returned items are examined for defects / variations;

f. Always return your items using registered courier as advised in our return authorization mail;

g. Any shipping costs of returning the product for reasons mentioned in return policy and what customer paid for shipping charges while receiving the product from Us are the responsibility of the customer;

h. Please return within 7 working days from the date of delivered date, and with original packing & in original condition (we will not accept worn, washed, used or altered, damaged items or different product from what was sent). Please ensure to include a copy of the invoice you received and all packing material, tags and send the product back to us with secure packing to Us at below mentioned address;

Return Address:

IZZA KART

31/10, GROUND FLOOR

TANK BUND ROAD,

BISMILLAH NAGAR,

BANGALORE - 560029

KARNATAKA, INDIA

i. As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we will not be able to help you and kindly request you to contact the courier company for transit loss claims in accordance to the courier terms and conditions. We sincerely request you to send the product thru reliable courier or suggested courier service in our return authorization mail and forward the details to us and keep the airway bill, courier receipt or postal receipt till it gets delivered to us;

j. Please mention the items return reason on the parcel;

k. We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.

l. Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore. If Izza Kart is unable to deliver such Products due to implications of different state laws, Izza Kart will return or will give credit for the amount (if any) received in advance by Izza Kart from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

For any complain / dissatisfaction with sizing and styling (all stitched items)

We believe our customers understand their best fit size and while ordered the product from us. Sometimes when they purchase a product from the local store it could be possible that alterations are needed before the desired fit, pattern & look can be created.

Better fitting suggestion

If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our much safer measurement options, which will minimize any chances of error:-

a. Buy un-stitched items from us and get them tailored by your personal stylist or boutique.

b. Try to choose from standard sizes as given in our size chart and product discretion.